Payment
Payment for on-line orders may be made by Discover, MasterCard, Visa or American Express credit or debit cards. Credit card charges are incurred when you place an order. You will see the charge for your order on your credit card statement with our company name, Corte L.L.C. Inc.
Payment may be made by money order or check. Orders paid by check will not be shipped until the funds have been verified. Make checks payable to: Corte L.L.C. Snail mail the check to:
Corte L.L.C.
2 Fifer Ave. Suite 120
Corte Madera, CA 94925
Have questions? Call (415) 924-9500
Shipping
UPS cannot deliver to PO Boxes, so please provide a street address in the "Ship To."
UPS shipping charges are calculated based on the weight of your order and the delivery zip code.
Please contact Corte LLC for all orders to be shipped outside the continental United States.
Corte LLC shall make every effort to ship your order within 48 hours of order placement. All orders placed on Friday, Saturday or Sunday will be shipped the following Monday, unless it is a holiday. All items ordered on a holiday will ship the next business day.
Returns
Corte LLC. will resend any items that arrive damaged or defective by the shipper. The consumer must call Corte LLC within five business days of delivery to make a claim for damaged items. Items damaged by shipping company must be reported to Corte LLC. Damaged items should not be physically returned to Corte LLC unless the company requests it. Proof of damage must be supplied in the form of a digital photo emailed to Corte LLC so Corte LLC can file a claim with the shipping company to recover related costs.
Corte LLC. will accept returns of unopened packages but will not pay for return freight. Please call for a Return Authorization before shipping the return item. The return items must arrive at Corte LLC within 10 days of the receipt date. Items must be in re-sell-able condition. After the returned item(s) are received by Corte LLC, the consumer will be credited for the cost of the product and sales tax (if applicable) by the same method as the original payment. Shipping charges are not refundable. There will be a 20% restocking fee for all returned orders.
All returns will be shipped to:
Corte L.L.C.
2 Fifer Ave. Suite 120
Corte Madera, CA 94925
Returned Check Policy
If paying by check, Corte L.L.C. will not ship product until the check has cleared. Returned checks due to non-sufficient funds will incur a $35.00 returned check fee which the customer will have to pay in addition to the original fees by credit card, money order or cashiers check. If payment is not made with in one week the debt will be turned over to a collection agency.
Disputed Credit Card Policy
If paying by credit card and consumer disputes claim for no fault of Corte L.L.C., Corte L.L.C. will add a $50 charge-back fee when reprocessing the credit card. The fee is to cover lost time by Corte L.L.C. and any fees by the processing bank.
Sales Tax
Appropriate sales tax will be charged on taxable items and shipping charges when these products are shipped to an address in the state of California.
Warranties
Manufacturer's warranty applies. No additional warranties are implied or extended.
Cancellation Policy
Orders may be canceled until they are shipped. If you are having any trouble canceling your on-line order, please call our Customer Service office at (415) 924-9500. If the order has been processed or shipped, the purchaser, will be responsible for shipping and return shipping of product. A $25 cancellation fee will be applied to all canceled orders.
Customers have the right to cancel the AutoShip option at any time for any reason by logging into their account and canceling. Customers can increase or decrease the frequency in which they are billed and receive product from the AutoShip option by logging into their account and adjusting when ever appropriate.
Have questions? Call (415) 924-9500